At Electro Pedals, we are dedicated to delivering the best customer service in the electric bike and personal electric vehicle industry. Our mission is to make your shopping experience seamless and ensure your complete satisfaction with every purchase. We strive to exceed your expectations at all times.
Please note that our return policies are governed by the return policies of the manufacturers and vendors we work with. In the event a vendor updates their policy, we will adhere to their current policy, even if it differs from the information provided below, as the manufacturers ultimately handle product returns.
Returns Process
- All returns must be sent directly to the manufacturer or vendor’s designated warehouse.
- Electro Pedals does not operate a physical return facility. As such, customers are responsible for shipping returns to the original vendor in accordance with their specific return guidelines.
- Return costs, including shipping and potential restocking fees, are determined by the vendor's policy.
For every brands' return policy, take a look at the list below.
Return Policies per brand:
Need Assistance?
If you encounter issues with your e-bike, contact our support team at support@electropedals.com or fill in the contact form on our website and we will try to get back to you in less then an hour. We’re here to ensure you have the best riding experience!