Riding'times Return Policy

1. Order Cancellation

  • Before Shipping
    Free of charge before a tracking number is created. Please contact support@ridert.com, and our customer service team will respond within 24 hours.

  • After Shipment (Tracking Number Created)
    If the order has been shipped, a cancellation can still be requested. However, the customer will be responsible for a $150 return shipping fee, as well as a 10% processing fee. A return shipping label will be provided, and the designated carrier will collect the return package.

2. Order Modification

  • Before Shipping
    Order modifications can be made free of charge. Please contact support@ridert.com to proceed.

  • Shipped but Not Received
    Contact support@ridert.com to request modifications, though we cannot guarantee that changes can be made once shipment has occurred.

  • Delivered
    If the product has been delivered, please refer to our return and exchange policy. Customers are responsible for a $150 return shipping fee per e-bike or scooter, in addition to a 20% processing fee. Please contact support@ridert.com to initiate the return process.

3. Model Replacement & Return

  • Product Defects
    Riding Times offers tech support and will provide necessary replacement parts, covering the cost of repairs.

  • Shipping Damages
    If your item arrives damaged, we will provide the necessary parts and cover any service costs.

  • Free Replacement and Return
    Customers can reject a package upon delivery if the product is functionally damaged or if parts are missing or critically damaged. Photos and/or videos are required as evidence. A "critically damaged item" is defined as any product with a deformed main structure that impacts its normal functions.

Situations Not Covered by Free Replacement or Refund Policy:

  • Minor damage to outer packaging
  • Minor scratches or paint loss on the product
  • Damage to parts or wear items after 10 miles of use
  • Damage to parts or wear items after 7 days of use

Return & Exchange Requirements:

  • Returns & Refunds: Requests must be made within 45 days of receiving the e-bike or scooter.
  • Unopened e-bikes: Can be returned within 45 days for a $150 return shipping fee per bike, plus a 10% restocking fee.
  • Opened e-bikes in new condition (less than 10 miles of use): Can be returned with a $150 shipping fee per bike and a 20% restocking fee.
  • All returns must include the original packaging, shipping box, and all accessories (battery, charger, keys, etc.).
  • Returns are subject to a 20% restocking fee and a $150 shipping fee per bike or scooter for non-quality issues.

Inspection
The restocking fee may be adjusted based on the condition of the returned bike. Bikes showing signs of wear, damage, or excessive use may incur additional fees.

Required Photos for Return:

  • A photo of the bike from both sides (if it has been removed from packaging)
  • The mileage on the display (if available)
  • The condition of the box (including any pre-existing damage)
  • A close-up photo of the bike ID label, including make, model, and frame number

Please email support@ridert.com to initiate your return request.

Customer-Arranged Return Shipping
If you arrange the return shipment, you are responsible for ensuring the safety of the return. Please use a signature confirmation service and additional shipping insurance. Riding Times will not be liable for damage, loss, or other incidents during customer-arranged shipments.

4. Non-Returnable Items:

  • Fashionable wear (e.g., hats)
  • All accessories
  • Special orders
  • Used items, except in cases of extreme breakage or malfunction

5. Refunds

Once the returned product is received and inspected to meet the return conditions, applicable fees will be deducted, and the remaining refund will be processed to the original payment method.

If you do not see the refund reflected within two days, please check with your credit card company or bank, as delays can occur due to varying transfer procedures across institutions. If needed, contact us.

Need Help?

We strive to ensure your shopping experience is enjoyable. If you have any questions or need help with a return, please reach out to our Customer Service team at support@ridert.com.

Need Assistance?

If you encounter issues with your e-bike, contact our support team at support@electropedals.com or fill in the contact form on our website and we will try to get back to you in less then an hour. We’re here to ensure you have the best riding experience!