Amyet Return Policy

At AMYET, customer satisfaction is our top priority. Our dedicated quality control and assurance teams inspect all products before shipping to ensure quality. If you are not fully satisfied with your purchase, we offer a clear return and refund policy to address your concerns.

Return Policy

Eligibility

  1. Approval Required:

    • Products can only be returned with prior approval via email at contact@amyet.com.
    • Unauthorized returns or items returned without approval will not be refunded.

  2. Return Conditions:

    • Unopened & Unused Products:
      • Eligible for return within 14 days of delivery.
      • A 10% restocking fee applies, and shipping costs are non-refundable.
    • Opened Products:
      • Must have less than 10 miles of usage.
      • Eligible for return within 30 days, subject to a 20% restocking fee and non-refundable shipping costs.
    • Defective Products:
      • Within 30 days: AMYET will cover all return, exchange, or repair costs.
      • After 30 days: Products with faults due to normal use may qualify for free repair or a partial refund (30%-80%, depending on the issue).

  3. Non-Returnable Items:

    • Used products with no quality issues.
    • Accessories and replacement parts.
    • Items returned outside the 30-day window.
    • Products damaged by human error.

  4. Packaging Requirements:

    • Items must be returned in their original packaging with all accessories and manuals included.
    • If original packaging is unavailable, equivalent sturdy packaging must be used to avoid damage.

Return Process

  1. Initiate a Return:

    • Contact contact@amyet.com with your order number, reason for return, and supporting images/videos.

  2. Shipping Label:

    • AMYET will provide a return shipping label.

  3. Pack and Ship:

    • Securely pack the product in its original or equivalent packaging.
    • Customers are responsible for any damage caused by improper packaging.

  4. Inspection and Refund:

    • Once the returned item is received and inspected, AMYET will process refunds within 3-6 business days.
    • Refund methods:
      • PayPal: Processed within 48 hours.
      • Credit Card: May take 7-14 business days.

Exchange Policy

Exchanges are allowed within 30 days under the following conditions:

  1. Unused Products:
    • Exchanges are free, and AMYET covers shipping costs.
  2. Non-Quality Issues:
    • Customers pay a shipping fee of $30-$50.
  3. Quality Issues:
    • AMYET covers all shipping costs for exchanges.
  4. Processing Time:
    • Exchanges are processed within 2 business days of receiving the returned item.

Cancellation Policy

  1. Before Shipping:
    • Orders can be canceled before shipment is processed.
    • A $25 handling fee applies for address changes after shipment.
  2. After Shipping:
    • Orders canceled after shipping will incur a $180 cancellation fee.

Refund Details

  1. Timeframe:

    • Refunds are processed within 3-6 business days of receiving and inspecting the item.
    • Additional processing time depends on the payment method:
      • PayPal: 48 hours.
      • Credit Card: 7-14 business days.

  2. Deductions:

    • Improperly packaged items causing damage: 20%-30% deduction.
    • Missing or damaged accessories: Partial refund based on missing components.

Important Notes

  1. Address or Refusal Issues:
    • If an incorrect delivery address is provided or a package is refused, a $40-$50 fee will apply.
  2. Box Requirements:
    • Customers must retain the original box or provide equivalent protective packaging.
  3. Defective Products:
    • Free repair, exchange, or accessory replacement within the warranty period.
  4. Refund for Price Differences:
    • Partial refunds are available within 30 days for price differences.

Contact Information

  • Customer Service: contact@amyet.com
  • Fulfillment Center:
    2041 Davie Ave, Commerce, CA 90040
  • Phone: (626) 610-5001

Need Assistance?

If you encounter issues with your e-bike, contact our support team at support@electropedals.com or fill in the contact form on our website and we will try to get back to you in less then an hour. We’re here to ensure you have the best riding experience!