Himiway Return Policy

In-Store Purchases

For purchases made in-store, returns are subject to the retailer’s individual return policy. Please contact your Himiway retailer directly for assistance.

1. Order Cancellation

Before Shipping:

  • Free of charge. Submit a ticket, and our customer service team will respond within 24 hours.

Shipped but Not Received:

  • Orders can be canceled, but shipping charges will apply:
    • $200 for bikes
    • $80 for C1 bikes
    • $50 for wheels, motors, batteries, trailers
    • $15 for other products
  • Refunds will be issued to your original payment method.

Delivered:

  • Refer to our return policy below.

2. Order Modification

Before Shipping:

After Shipping:

  • No modifications are allowed.

3. Model Replacement & Return Policy

For Product Defects:

  • Himiway provides tech support, replacement parts, and covers repair fees for damages caused by defects.

For Shipping Damages:

  • Himiway will cover the cost of replacement parts and service.
  • Customers may reject packages with significant damage or missing/critical parts. Please provide photo or video evidence to support@himiwaybike.com for verification and a free replacement or return.

Critical Damage Definition: Deformation or damage to the product’s main structure that affects its functionality.

Situations Not Covered for Free Replacement or Refund:

  • Minor outer packaging damage
  • Small scratches or paint loss
  • Wear and tear after excessive or prolonged use

Additional Return Policies

New & Unused Items (Within 15 Days):

  • Eligible for a full refund.
  • Return shipping charges apply:
    • $200 for bikes
    • $80 for C1 bikes
    • $50 for wheels, motors, batteries, trailers
    • $15 for other products

Used Items (0–10 Miles):

  • Returnable within 15 days for a refund.
  • Customer is responsible for return shipping costs and a 30% restocking fee.
  • Repairs can be arranged with Himiway’s support team, or the bike can be sent to our U.S. operations center at the customer’s expense.

Conditions for Partial Refund (50% of the Original Order Amount):

  • Request made after 15 days but within 30 days of receipt.
  • Odometer shows more than 10 miles but less than 20 miles.
  • Signs of use affecting resale value, such as dirt, scratches, or scuff marks.

Non-Returnable Conditions:

  • Return requests made after 30 days.
  • Odometer shows more than 20 miles.
  • Missing critical components (e.g., battery, motor, frame).
  • Significant damage, scratches, or faults caused by heavy use.

Return for Quality Issues

Appearance Damage (Shipping Damage):

  • Report within 48 hours of receipt.
  • Provide photos of the damage and ensure the product is unused.

Hardware Damage:

  • Defects affecting normal riding within 15 business days are eligible for return or replacement after verification by Himiway engineers.

Examples of Covered Defects:

  • Motor, battery, or controller system faults not caused by external collisions.
  • Safety issues like defective brakes.

Other After-Sales Solutions

Non-Customer-Caused Issues:

  • Issues like shipping delays or incorrect shipments may not qualify for returns but may be eligible for compensation.

Incorrect Shipments:

  • Contact us for return assistance, and we will send the correct item.

Self-Resolution of Quality Issues:

  • Customers handling repairs independently may qualify for compensation, including:
    • Accessories valued between $100–$200
    • Discounts of up to $100

Return Shipping Costs

  • Customers are responsible for return shipping fees, which are non-refundable.
  • Original Packaging Required:
    • Returns must include all original items (battery, charger, keys, etc.) and be free of wear or damage.
    • If new packaging is required, packaging material fees apply:
      • $200 for bike packaging
      • $80 for C1 bike packaging

4. Refund Process

  • Refunds are issued once the returned product is inspected and confirmed to meet our return conditions.
  • Applicable fees will be deducted, and refunds will be processed using the original payment method.

Note: Refund delays may occur due to varying bank processing times. Contact your financial institution if your refund has not posted after two business days.

Contact Us

We value your satisfaction and aim to make your shopping experience enjoyable. For any return or refund-related questions, please contact the Himiway Customer Service team at support@himiwaybike.com.

Need Assistance?

If you encounter issues with your e-bike, contact our support team at support@electropedals.com or fill in the contact form on our website and we will try to get back to you in less then an hour. We’re here to ensure you have the best riding experience!