We at Yamee strive to ensure customer satisfaction with every purchase. Please review the following return policy carefully.
1. Returns
1.1 Malfunctioning Bikes
- Malfunctioning bikes can be returned or exchanged for free within 14 days of receipt.
1.2 New and Unused Bikes
- New and unused bikes may be returned within 14 days of receipt for a full refund (no restocking fee).
- Customers are responsible for the return shipping costs, which are non-refundable.
1.3 Non-Acceptable Returns
Yamee does not accept returns in the following cases:
- Used bikes with no quality issues.
- Accessories and replacement parts.
- Returns requested outside the 14-day window.
- Returns without proof of purchase from official Yamee channels.
- Returns with damages caused by improper handling or human error.
- Unauthorized returns (items sent back without approval).
Note: Non-returnable items sent without authorization will be returned to the sender, and restocking fees may apply.
2. Conditions for Returning Bikes (No Quality Issue)
To qualify for a return:
- Mileage: The bike must have less than 10 miles recorded on the LCD display.
- Condition: The bike must be free of wear, dirt, scratches, odors, or other signs of use.
- Packaging: All original items, accessories, and packaging must be included and in the same condition as delivered.
- Approval: Written approval from Yamee's customer service is required prior to sending a return.
Important:
- Returns without written approval will not be refunded. Customers must either pay for return shipping or forfeit the item.
3. Return Shipping Costs
- Customers are responsible for shipping costs if the bike has no quality issues.
- $200 will be charged for delivery fees if Yamee provides the shipping label.
- Alternatively, customers may ship the bike back independently, though Yamee cannot guarantee receipt or safe delivery of such items.
4. Return Process
- Contact info@yameebike.com to initiate the return.
- Upon approval, Yamee will provide a return shipping label (if applicable) and instructions.
- Ship the item back to Yamee's warehouse following the given instructions.
Note: Yamee is not responsible for shipping costs for returns arranged by customers.
5. Refunds
- Refunds will be processed once the bike is received and inspected.
- Approved refunds will be credited to the original payment method within a reasonable timeframe.
- If the refund does not appear after 2 days of approval, please:
- Check your bank account.
- Contact your credit card company or bank, as processing times may vary.
- Reach out to Yamee for further assistance if the issue persists.
6. General Return and Refund Scenarios
Scenario | Resolution |
---|---|
Quality issue | Full or partial refund. |
Received wrong goods | Free exchange or full refund. |
Damaged/missing accessories | Free accessory replacement or partial refund. |
Order canceled before shipping | 8% processing fee applies. |
Order canceled after shipping | $180 cancellation fee applies. |
7. Exchanges (Non-Quality Issues)
Exchanges are allowed only under the following conditions:
- The bike must be unworn, unopened, and unused, with less than 10 miles recorded on the display.
Exchange Scenario | Cost |
---|---|
Same model, different color (within 14 days) | $200 per bike. |
Different model (within 14 days) | $200 per bike + price difference. |
Over 14 days | Exchange not allowed. |
For any questions or to initiate a return, refund, or exchange, please contact info@yameebike.com.
If you have additional questions or need assistance with a return, please reach out to support@electropedals.com.
We appreciate your business and thank you for choosing Electro Pedals for your e-bike needs!