Mukkpet Return Policy

At Mukkpet, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Below is our detailed return and refund policy to help you understand the terms for returns, refunds, and exchanges.

1. Return Policy

1.1 Returns for Malfunctioning Bikes

  • Eligibility: Malfunctioning bikes can be returned or exchanged for free within 14 days of receipt.
  • Process: Mukkpet will cover all shipping costs for these returns or exchanges.

1.2 Returns for New and Unused Bikes

  • Eligibility: New and unused bikes can be returned within 14 days of receipt for a full refund (less shipping costs).
  • Condition Requirements:
    • Mileage on the e-bike screen must be less than 10 miles.
    • No wear, dirt, scratches, odors, or any other signs of use.
    • All original packaging, accessories, and items must be included in their original condition.
  • Shipping Costs:
    • Customers are responsible for return shipping costs if there are no quality issues.
    • Shipping costs are non-refundable.

1.3 Non-Returnable Items

We do not accept returns for the following:

  • Used bikes without quality issues.
  • Accessories and replacement parts.
  • Returns requested outside the 14-day window.
  • Items without proof of purchase through Mukkpet’s official channels.
  • Items damaged due to human error.

1.4 Unauthorized Returns

  • Items returned without prior written approval from Mukkpet will not qualify for a refund.
  • Restocking fees may apply to unauthorized returns, and customers will be required to pay for shipping to retrieve their items.

2. Return Process

To initiate a return:

  1. Contact Mukkpet Support: Email support@mukkpetbike.com or call 562-556-9899 (9 AM–5 PM PST) to obtain written approval.
  2. Shipping Options:
    • Mukkpet can provide a shipping label, and you will be charged $180 delivery fee.
    • Customers can arrange their own shipping, but Mukkpet is not responsible for items lost or damaged during transit.
  3. Packaging Requirements: Use the original packaging to ensure safe transit.

3. Refund Policy

3.1 Refund Process

  • Refunds are issued after the returned e-bike has been received and inspected by Mukkpet.
  • Once approved, the refund will be processed and credited to the original payment method.

3.2 Refund Timeline

  • Refunds are typically processed within a few business days of approval.
  • If you don’t see the refund after 2 days of approval:
    • Check your bank account.
    • Contact your credit card company or bank as processing times may vary.
    • If unresolved, email support@mukkpetbike.com or call 562-556-9899.

4. Cancellations

4.1 Cancellation Fees

  • Before Shipping: No fees will be charged for cancellations made before the package is shipped.
  • After Shipping: A $180 cancellation fee will apply if the package has already been shipped.

4.2 Rejected Packages

If a package is rejected upon delivery, a $180 cancellation fee will be deducted from the refund amount.

5. Exchanges

5.1 Exchange Eligibility

Exchanges are only available for:

  • Unworn, unopened, and unused bikes with less than 10 miles on the odometer.
  • Items that are severely defective or damaged.

5.2 Exchange Fees

  • Same Model, Different Color (Within 14 Days): $400 per bike for return and exchange.
  • Different Model (Within 14 Days): $400 per bike for return and exchange, plus the price difference.
  • Over 14 Days: Exchanges are not allowed.

To request an exchange, contact Mukkpet at support@mukkpetbike.com or call 562-556-9899 (9 AM–5 PM PST).

6. General Return Issues

Problem Resolution
Quality issues Full refund or partial refund
Received wrong product Free exchange or full refund
Damaged or missing accessories Free replacement of accessories or partial refund
Customer cancels before shipping No fees charged
Customer cancels after shipping $180 cancellation fee

7. Important Notes

  1. Shipping Responsibility: Customers bear the shipping costs for returns without quality issues.
  2. Lost Items: Mukkpet cannot guarantee receipt of items shipped back without using our shipping labels.
  3. Contact Us: For any questions about returns or exchanges, email support@mukkpetbike.com or call 562-556-9899 during business hours.

Need Assistance?

If you encounter issues with your e-bike, contact our support team at support@electropedals.com or fill in the contact form on our website and we will try to get back to you in less then an hour. We’re here to ensure you have the best riding experience!