General Questions
1. What types of e-bikes do you sell?
We offer a wide range of e-bikes, including commuter bikes, mountain bikes, fat-tire bikes, folding bikes, and step-through models. Our inventory is curated to meet the needs of every rider, from city commuters to off-road adventurers.
2. Do you ship internationally?
Currently, we ship within the United States.
3. Can I test ride an e-bike before purchasing?
Since we operate as an online retailer, test rides are unavailable. However, our detailed product descriptions, customer reviews and live chat can help you make an informed decision.
4. Where do your products come from?
We exclusively source our products from manufacturers in the USA. This way, we ensure that your products reach your door as quickly as possible while supporting those who reside in our country.
Shipping & Delivery
5. How much does shipping cost?
We offer free shipping on all orders over $99 within the contiguous United States.
6. How long does delivery take?
Most orders are processed within 1-2 business days. Delivery times vary depending on your location, but you can typically expect your e-bike within 5-10 business days.
7. How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to monitor your shipment's progress.
Returns & Warranties
8. What is your return policy?
We accept returns within 30 days of delivery. Products must be unused, in their original packaging, and meet our return policy conditions. Visit our Returns Policy page for more details.
9. Do your e-bikes come with a warranty?
Yes! All our e-bikes come with a 1-year warranty covering manufacturing defects. Check the Warranty Information page for specifics.
Payment & Financing
10. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options listed at checkout.
11. Do you offer financing?
Yes! We partner with trusted financing providers to make your e-bike purchase affordable. Learn more about financing options during checkout.
Technical & Support
12. How do I assemble my e-bike?
Our e-bikes come partially assembled, and detailed instructions are included. Need help? Contact our support team via our contact page and we will help you step-by-step.
13. What should I do if I experience an issue with my e-bike?
If you encounter a problem, reach out to us at support@electropedals.com. Our team is ready to assist with troubleshooting and warranty claims.
Products & Customization
14. Can I customize my e-bike?
While we don’t offer direct customization, you can upgrade accessories like racks, lights, and tires to suit your needs. Browse our Accessories section for options.
15. Are your e-bikes water-resistant?
Yes, all our e-bikes are designed to handle light rain and splashes. However, avoid submerging the motor or battery.
Still Have Questions?
Contact us via email at support@electropedals.com or chat with our chatbot. We're here to help!