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WHY SHOP WITH US?
Authorized Dealers Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
Expert Staff & Satisfaction Guarantee Thousands Happily Served Year After Year!
No Hassle Returns If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay for return shipping. Restocking fees may apply. It's as simple as that.
Ecotric Vortex Electric City Bike - White
Vortex is undoubtedly the most cost-effective ECOTRIC bike ever -- with a price under $1,000! While you wouldn't expect too much from a bike at that price, it certainly beats your imagination in many ways!
Its classic styling frame is made of high-strength carbon steel, blending ECOTRIC great welding process. With 26" x 1.95" speed tires, a 350W powerful motor, sporty seat, every detail gives a good performance in speed. Shimano 7 speed, more labor-saving, experience the riding pleasure brought by different pedal frequencies.
Get the Vortex. Enjoy riding with ECOTRIC!
UL Certified-Ecotric Vortex Electric City Bike - White Product Specifications
To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.
Every ECOTRIC electric bicycle purchased on our websitecomes with an 18 monthswarranty( In the period of 18 months from purchase by Official Authorized Store)against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.
This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.
For your reference, please refer to below comprehensive warranty:
1.Frame– are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty. 2.Display, Controller and Motor Assembly– are warranted to be free from defects in material or workmanship for a period of 18 months from purchase. 3.Original Batteries– Provide free warranty service from defects in material or workmanship for a period of18 monthsfrom the date of purchase.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty. 4. General:The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables:Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty. If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue. Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. Always follow care and preventive maintenance procedures. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike or cannot provide the order number
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. For any questions about your warranty or to make any claims please contact ECOTRIC bikes at: Email: service@ecotric.com Address: 2376 Davis Ave,Hayward, CA 94545
Ecotric Bike Return Policy
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
Ship-back charge:
a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund.
Returned units are subject to a 20% of inspection and restocking fee from the original price.
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.
Ecotric Product FAQs
1) What size should I get?
The frame size for each model is posted on the respective bike’s page. Just take a look at the Specifications section down towards the bottom of each page.
2) Do bikes ship fully assembled or are assembly required?
Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.
3) What is an electric bicycle, and how do I operate one?
An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:
1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.
2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.
3.Throttle – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.
4) Is the bike waterproof?
While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.
5) What is the top speed and range of your bike? What is the battery lifespan?
The top speed is about 20 mph. And the battery would last about 18 to 20 miles with the throttle for one full charge. The battery can hold up to 400 to 600 times of discharging and recharging.
6) Does your bike comes with a battery and charger? Do you need to buy the battery separately?
All bikes come with a new battery and charger. If you need to buy an extra battery, you can place an order for the extra battery on our website.
7) Do your bikes come with throttle and pedal assist?
All bikes have both throttle and pedal assist. You can choose to use either of them when you riding.
If an order is placed on a product that is listed as back-ordered (or is advised), our protocol is to charge the customer's credit card or PayPal account. In order to have more control over this unfortunate fulfillment delay, we must process your payment when your order is placed to prevent:
Undesired delays in receipt of your product by you until proper information can be provided by you to us because of unintentional change of payment information.
Intentional attempts at fraudulent receipt of products by way of purposely providing false payment information.
Collecting and handling of your sensitive financial information through a delayed date of order fulfillment and shipment. Our strict internal controls are in place to limit impressions or realities of fraud, and we make every effort to not, at any point, be in possession of your sensitive financial information.
Therefore we do this to avoid costly and frustrating postponements, cancellations, rerouting, and in some cases unfortunate fraudulent receipt of shipments. This usually happens due to intentional or unintentionally submitted false payment information. Therefore, this back-order protocol has been put in place to limit unnecessary and excessive costs of doing business, which allows us to keep our prices lower for you, our customer. Thank you for your patience and understanding with any back-order you may place with us.
While Waiting...
If you placed a back-order and you did not intend to do so, you may do the following:
Review other comparable products on our site for purchase in place of your current order. If you would like to modify your order, please place a new order and contact us immediately after so we can refund your original order.
If your order has not already shipped, we can cancel and refund your order in full after a brief period of confirming the order cancellation with the manufacturer. You can e-mail us at support@electropedals.com with your cancellation request. You may also request inventory availability so a new order can be placed when the item becomes available.
Please wait a minimum of four (4) business days for your credit card company to post the credit.
Please note, that unless we are advised by you in a written email reply indicating either of the above two options prior to shipment, we will assume that you want to keep your present order in place until the product is available to ship (requiring no post-order response from you). We will continue to diligently work on your behalf with the manufacturer to fulfill your order as soon as possible and advise on freight and tracking information when it is made available to us.
Lastly, all ETA's are subject to change. Electro Pedals does not and cannot control any timeline regarding orders due to us solely being an Authorized Dealer of each of the brands we sell, not the brand/manufacturer of the products ourselves.
All In-Stock orders ship out from our warehouses within 1-3 Business Days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 5-10 business days after order has been shipped out.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@electropedals.com
Large items that ship via freight (not UPS or Fedex) require a signature
upon delivery. You will receive a call from the shipping company to arrange
a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact us IMMEDIATELY. If your item(s) do arrived damaged, please contact us immediately within 48 Hours of delivery and send photos to support@electropedals.com We will process an insurance claim on your behalf and happily work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of
receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra
cost. Refunds will be issued to the original credit card that you use when placing
your order.
It is the customers' responsibility to confirm the product will comply with
their state, county or city codes. If you will be receiving an inspection by
a county or city inspector, please ask them what they require.
At Electro Pedals, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.
Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Electro Pedals:
Price Match Guarantee: At Electro Pedals, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!
Free Shipping: Experience hassle-free shopping with our free shipping offer on all orders over $49.99. We eliminate the worry about additional costs, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.
Safe and Secure Shopping: Your security is our top priority. Electro Pedals ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.
Insured Shipping: We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.
Choose Electro Pedals for a premium online shopping experience where your satisfaction and security are our highest priorities. Discover our expansive selection of outdoor cooking and patio products today!
Contact us by phone at +1 (302) 600-3421 or by email at support@electropedals.com.
with the exception of little heavy on weight and loud brake noise, I am happy with the purchase. bike performed well on all categories.
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Austin Clark
I bought this bike for my daughter, she loves it, however, I feel the quality of the bike could be higher
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Matthew King
For the price vs the power the bike has, it's the best deal on the market.
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Zachary Howard
I bought two bikes, one for me and one for my wife. I’m 71 and she’s 68 and we love them. Bought them to use around the campgrounds with our RV and the bikes were exactly as advertised and more fun to ride then we could have hoped. Great purchase, great price, great fun. Thanks
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Patrick Lewis
Bought this to replace a big, heavy, mountain e-bike that is down and we can't get parts to. So I needed an affordable replacement we eventually give to our teenager. This Vortex is zippy and fun! Such a great ebike; lightweight and easy to maneuver. Great purchase.
